Securus Technologies is one of the top providers of civil and criminal justice services in the world. The company was established in 1986 and it uses technology to track parolees, provide detainee communications and ensure public safety. Among the leading clients of the firm are correctional facilities in over 40 states in America. The company’s reach also extends to other countries outside the United States such as Columbia, Canada, and Mexico.
The success of Securus Technology is unquestionable. The firm offers its services to over 3,450 law enforcement and correctional agencies and over 1,200,000 inmates across the nation and beyond. The firm is a reliable provider of emergency response, incident management, biometric analysis and inmate self-service. Additionally, Securus provides public information and monitoring services.
In May this year, Securus Technologies received accreditation from Better Business Bureau. The company’s A+ rating shows the firm’s dedication to serving its clients, according to Danny de Hoyos. The firm, which has its headquarters in Dallas, Texas, has four regional offices. It embraces the policies of honesty, transparency and honoring promises. Clients of the firm also enjoy privacy and quick service.
Part of the expansion process of Securus includes the company’s recent establishment of an in-house customer service call sender. The call sender is the largest in the country with the capacity to house 220 people. The facility will be critical to serving the more than 25 million clients and family members of the security firm. Currently, the company handles about 2.5 million calls a month. The impressive 99% first call resolution rate by the corporation played a significant role in the organization meeting BBB standards and attain the high score it got. The accreditation shows that Securus is who say who they are, and the company’s future looks impressive give the current achievements.